Frequently Asked Questions

• Sign up or log in to your account
• Search for the product you wish to buy
• Select country where you would like to order
• Sign up or log in to your account
• Search for the product you wish to buy
• Select the products you like
• Complete the check out page
• Our local florist will deliver the order

You can track your order at FlowerAdvisor tracking page : https://www.floweradvisor.com/tracking-order

You can find the products you wish to buy by using the search bar on FlowerAdvisor

We suggest you register to get maximum benefits such as exclusive promotions, rewards, and many additional discounts

Order cancellation for local and international shipments can only be made if the payment has not been successfully confirmed

• If you made the payment, you must make a cancellation request three days before the delivery date. A 50% charge will be levied for cancellations made less than three days' notices
• Non-delivery due to incorrect details will be treated as an order withheld, and no refund will be made. However, FlowerAdvisor will contact you to make an alternative arrangement
• The cancellation policy will differ during peak seasons

For some countries such as Singapore and Indonesia, order and delivery will still be processed on Saturdays, Sundays, and public holidays. Contact us for further details

You may receive a cancellation email if:

• Payment by bank transfer method has not been received or verified. If you think you have paid, please contact us
• Payment by credit card method failed or was not verified successfully
• Orders do not comply with the terms and conditions of shopping at FlowerAdvisor

If the information you need is not available in the product description column, please contact us for further info

Changes to particulars such as an address, card message, and all details related to delivery must be made at least two days before delivery

FlowerAdvisor doesn't have an offline store and currently serves online purchases 24/7

We value your business and are willing to help you make an order and customize your order. Please contact us through Phone/Email/WhatsApp/Live Chat for further assistance

FlowerAdvisor provides a variety of payment method options as follows:

• Bank Transfer
• Credit Card Amex, Visa & Master logo
• Electronic payments
• Internet Banking

Specific timing delivery only available for delivery to Singapore. However, you will be charged for extra delivery:

• For particular timing between 9 AM – 9 PM
  You will be charged SGD 20
• For specific timing between 10 PM – 12 PM
  You will be charged SGD40

Yes, we provide free delivery charge to big cities such as capital cities. Contact us for more details

Currently, we have three options of delivery timing::

• Timeslot 1: 9 AM - 1 PM – payment confirmed at least 24 hours or one day in advance
• Timeslot 2: 1 PM - 6 PM – payment confirmed on the same day of the delivery date before 2:00 PM
• Timeslot 3: 7:00 PM – 10:00 PM - payment confirmed on the same day of the delivery date before 5:00 PM

Yes, it is possible

For Singapore Flower Delivery

Currently, a pick-up order is not available. We will deliver your order following regulation of handling and delivery during pandemic (using contactless delivery)

If you do not have the exact delivery address, we will do our best to locate your recipient. However, unless we receive a physical address from the sender, we can not be held responsible for inaccurate or misplaced deliveries. A phone number for the recipient, in many cases, allows us to locate the recipient

Do send us a photo of the delivered product within 24 hours from the time received. We will communicate with you for the best solutions; refer to the picture sent

Please contact us immediately to solve the problem

Please find the requirements of submitting a return or refund request below:

• Please inform us of your order number
• Send us the photo of the product within 24 hours from the time received
• The product should remain the same as delivered. Do not open the product / the packaging / the wrapping
• Reasons for the return/refund